Refund policy

Thank you for shopping at shop.cityriddler.com. We take pride in delivering high‑quality digital products directly to you. Because our products are delivered electronically and can be used immediately, please review our policy carefully before making a purchase.

1. General Policy

All products sold on shop.cityriddler.com are digital in nature. Due to the instant delivery and inherent use of digital content, all sales are considered final except as provided in Section 2 below.

2. Refund Eligibility

We offer a refund only under one strict condition:

  • Non‑Activated Product Codes: A product code is eligible for a refund if—and only if—it has not been activated by the customer. Once a product code is activated, it is deemed “used” and cannot be returned or refunded.

If you believe you have received a non‑activated product code in error, please contact us promptly (see Section 3).

3. Refund Request Process

To request a refund for a product code that has not been activated, please follow these steps:

  • Contact Us: Email our support team at contact@cityriddler.com within 14 days of your purchase.
  • Provide Information: Include your order number, proof of purchase, and a statement that the product code has not been activated.
  • Verification: Our team will verify the activation status. If the code remains unused, we will approve your refund request.
  • Processing: Approved refunds will be processed via your original method of payment within 7–10 business days.

4. Non‑Refundable Circumstances

Refunds will not be provided under the following conditions:

  • The product code has been activated.
  • The refund request is made more than 14 days after purchase.
  • Duplicate purchases or orders made in error where the product has been used or accessed.

5. Amendments to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

6. Contact Information

If you have any questions or need further assistance regarding our Return and Refund Policy, please contact us at:
Email: contact@cityriddler.com